Terms of Service

1. Acceptance of Terms

By accessing or using the Service, including by creating an account, signing in, posting content, sending messages, joining a call, purchasing coins, or sending or receiving gifts, you acknowledge that you have read these Terms and our Privacy Policy and agree to be bound by them. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization, in which case “you” refers to that organization. If you do not agree, do not use the Service.

2. About LuvLive

LuvLive is operated by LuvLive Technologies LLC, a limited liability company organized under the laws of the State of Wyoming, United States of America. The Service is intended for adults seeking genuine social connection through live video conversation, friendship, casual hobby exchange, and language practice. We are committed to maintaining a safe, respectful, and non-adult environment.

3. Eligibility & 18+ Requirement

The Service is restricted to natural persons aged eighteen (18) years or older.

By creating an account or using the Service you represent and warrant that:

• You are at least eighteen (18) years of age, or the age of majority in your jurisdiction, whichever is greater;
• You have the legal capacity to enter into these Terms;
• You are not located in a country subject to a U.S. Government embargo or designated by the U.S. Government as a “terrorist supporting” country;
• You are not on any U.S. Government list of prohibited or restricted parties;
• Your use of the Service does not violate any law or regulation applicable to you;
• You have not previously been banned, suspended, or otherwise removed from the Service.

We may, at any time and at our sole discretion, request proof of age and identity. You must provide such proof promptly upon request. Failure to do so will result in suspension or termination of your account.

If we discover that a user is under eighteen, we will immediately and permanently terminate the account, delete the associated personal information (subject to legal-retention obligations), and where required by law report the matter to relevant authorities, including the U.S. National Center for Missing & Exploited Children (NCMEC).

4. Account Registration & Security

To use most features of the Service you must create an account. You agree to provide accurate, current, and complete information during registration and to keep that information accurate, current, and complete at all times.

• You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
• You agree to notify us immediately of any unauthorized use of your account or any other breach of security at luvlive@luvliveapp.com.
• You may not create more than one (1) account, share your account, or transfer your account to another person without our written consent.
• You may not register an account using another person’s identity, an automated bot, or with the intent to evade a prior suspension or ban.

5. Description of the Service

The Service allows registered users to:

• Create a personal profile with a display name, photo, bio, and basic information;
• Publish short stories or status updates that are visible to other users for a limited time;
• Send and receive friend requests, accept or decline matches, and build a friend list;
• Initiate one-to-one live video and voice calls with other users;
• Exchange text messages and reactions;
• Purchase virtual coins and use those coins to send virtual gifts to other users during calls or in messages;
• If verified as a host, receive virtual gifts and request payouts in real-world currency in accordance with Section 10.

We may modify, suspend, or discontinue any feature of the Service at any time without notice. We may also impose limits on certain features or restrict access to parts of the Service.

6. Community Guidelines & Acceptable Use

The following Community Guidelines are an essential part of these Terms. Violation may result in immediate, permanent account termination, forfeiture of any coin balance or pending earnings, and reporting to law enforcement where applicable.

6.1 Strictly Prohibited Content

You may not post, display, transmit, request, or solicit any of the following:

• Nudity or partial nudity of any kind, including bare breasts, buttocks, or genitalia, whether real or simulated, depicted or implied, in photos, video, art, illustrations, or any other medium;
• Sexual or sexually suggestive content, including sexual acts (real, simulated, or animated), sexual posing, sexual gestures, sexual roleplay, sexual fetish content, sexual sound effects, masturbation, sexual fluids, and sexually explicit text or audio;
• Lingerie, swimwear, or revealing clothing in a sexually suggestive context, or content where the focus is on sexualized body parts;
• Adult performances or live cam-style content, including stripping, dancing in a sexualized manner, or performing sexual acts on camera;
• Solicitation of sexual services, escort services, prostitution, “sugar dating,” sex trafficking, or any commercial sexual activity;
• Content sexualizing or endangering minors in any way. Possession, creation, or sharing of child sexual abuse material (CSAM) is illegal under U.S. and international law and will be reported immediately to NCMEC and to other authorities;
• Non-consensual intimate imagery (sometimes called “revenge porn”) or any content shared without the depicted person’s consent;
• Hate speech, slurs, or content promoting hatred on the basis of race, ethnicity, national origin, religion, gender, gender identity, sexual orientation, disability, age, or veteran status;
• Threats, harassment, bullying, intimidation, doxxing, or stalking of any person;
• Self-harm, suicide, or eating-disorder content that promotes, glorifies, or instructs;
• Graphic violence, gore, animal cruelty, or content depicting harm to people or animals;
• Promotion or sale of regulated or illegal goods, including illegal drugs, prescription pharmaceuticals without authorization, weapons, ammunition, explosives, tobacco or vaping products to those under the legal age, alcohol to those under the legal age, counterfeit goods, stolen goods, fraudulent identification, hacked accounts, or trafficked wildlife;
• Gambling, betting, lotteries, or chance-based money-making schemes;
• Multi-level-marketing pitches, pyramid schemes, “get rich quick” schemes, cryptocurrency promotion, investment-advice solicitation, or any unsolicited commercial activity;
• Spam, phishing, malware, viruses, or any malicious code;
• Misinformation likely to cause real-world harm, including dangerous medical or public-health misinformation;
• Impersonation of any other person, including other users, public figures, or LuvLive staff;
• Copyrighted material for which you do not hold the rights or have permission;
• Personal data belonging to other people without their explicit consent.

6.2 Strictly Prohibited Conduct

You may not, and may not attempt to:

• Use the Service for any unlawful purpose or in violation of any applicable law or regulation;
• Solicit, request, or attempt to obtain sexual content, sexual acts, or sexual services from any other user, whether for free or for payment;
• Pay, offer to pay, or accept payment in coins, gifts, or any other consideration in exchange for sexual content, sexual acts, or sexual services;
• Record, screenshot, screen-capture, or otherwise reproduce another user’s video call, audio, photograph, or message without that user’s explicit prior consent;
• Circumvent, disable, or otherwise interfere with security-related features of the Service, including features that prevent or restrict use or copying of any content;
• Use any robot, scraper, automated tool, or non-human process to access, retrieve, or copy any portion of the Service or its content;
• Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Service, except to the extent that such restriction is prohibited by applicable law;
• Interfere with, disrupt, or impose an unreasonable load on the Service or its infrastructure;
• Use the Service to send unsolicited communications, promotional content, advertisements, chain letters, or spam;
• Use the Service to collect or harvest information about other users without their consent;
• Engage in fraud, scams, money laundering, or any other activity intended to deceive or financially harm other users or LuvLive;
• Create a new account to evade a suspension, ban, block, or report;
• Sell, trade, lend, or transfer your account, your virtual coins, or your gift balance, except as expressly permitted by these Terms.

6.3 Zero-Tolerance Policy

Violation of Sections 6.1 or 6.2 typically results in immediate, permanent account termination without prior warning. Where the violation involves illegal content (such as CSAM, threats of violence, or sex trafficking), we will report the user and the relevant content to law enforcement and to organizations such as NCMEC, and we will preserve evidence as required by law.

7. Moderation & Enforcement

To keep the Service safe and respectful, we operate a multi-layered moderation system that may include:

• Automated detection of prohibited content using machine-learning classifiers and signal-based heuristics;
• User-driven reporting of profiles, calls, messages, photos, stories, and gifts;
• Human review of reports, automated flags, appeals, and other escalations;
• Cooperation with trusted partners, peer platforms, and law-enforcement agencies on cross-platform safety threats.

We may, at our sole discretion and without prior notice:

• Remove or restrict access to any content;
• Issue warnings, restrict features, suspend, or permanently terminate any account;
• Forfeit coin balances and pending earnings of accounts terminated for violations of these Terms;
• Refuse service to anyone for any lawful reason;
• Investigate suspected violations and report findings to law enforcement.

Decisions on moderation actions are final. If you believe a moderation action against your account was made in error, you may submit an appeal by emailing luvlive@luvliveapp.com with the subject line “APPEAL.”

8. User Content & License

You retain all ownership rights in the content you create, post, upload, or transmit through the Service (“User Content”), subject to the licenses you grant in this Section.

By submitting User Content, you grant LuvLive a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to host, store, reproduce, modify (e.g., for technical formatting and moderation), distribute, and display the User Content for the purposes of operating, providing, and improving the Service. This license terminates when you delete the User Content or your account, except: (i) for content that you have shared with other users who have copies; and (ii) to the extent retention is required for safety, legal, or regulatory reasons.

You represent and warrant that you own or have all necessary rights to your User Content and that your User Content does not violate the rights of any third party or any law.

9. Virtual Coins

The Service offers virtual coins (“Coins”) that can be purchased and used within the Service to send virtual gifts to other users. By purchasing or using Coins you agree to the following:

• Coins are a limited, personal, non-transferable, revocable license to use a feature of the Service. Coins are not currency, electronic money, securities, or any equivalent. Coins have no monetary value outside the Service and cannot be exchanged for real money by purchasers.
• Coin balances are non-transferable, may not be sold, traded, or gifted to other persons, and may not be inherited, devised, or otherwise passed to another person.
• Coins do not earn interest. We may, in our sole discretion, modify the price, denomination, or features associated with Coins at any time.
• Coins must be used within a reasonable period. Unused Coin balances on accounts that remain inactive for more than twenty-four (24) consecutive months may be forfeited.
• Coins purchased on iOS through Apple in-app purchase, or on Android through Google Play Billing, are subject to those platforms’ terms in addition to these Terms.
• Coin balances are forfeited upon termination of an account for violation of these Terms.

10. Gifts & Host Earnings

Users may use Coins to send virtual gifts to other users. Verified hosts (“Hosts”) who receive virtual gifts may convert the value of those gifts into real-world earnings, subject to the following:

• Revenue split. Hosts receive seventy percent (70%) of the net value of gifts received, after platform commission, payment-processing fees, taxes, and any other deductions described in our Host Program documentation. LuvLive retains the remaining thirty percent (30%) as a service fee.
• Eligibility. Hosts must complete identity verification, meet our verification standards (including age verification), and comply with these Terms and the Community Guidelines at all times.
• Minimum withdrawal. The minimum payout is ten U.S. dollars (US$10.00) or the equivalent in local currency.
• Payouts. Payouts are processed via Stripe Connect (or, where Stripe is not available, an equivalent regulated payout provider). Payout schedules and currency conversions are governed by the payout provider’s policies. LuvLive is not a bank or money-transmitter and does not hold balances on behalf of Hosts; Hosts agree to the terms of service of the relevant payout provider.
• Independent-contractor status. Hosts are independent contractors, not employees, agents, partners, or joint-venturers of LuvLive. Hosts are solely responsible for their own taxes, social-security contributions, business licensing, and compliance with local law. Where required, LuvLive may issue tax forms (such as IRS Form 1099-K) and report Host earnings to tax authorities.
• Forfeiture. Earnings of Hosts whose accounts are terminated for violation of these Terms are forfeited and will not be paid out.
• Anti-money-laundering. Hosts must comply with applicable anti-money-laundering and sanctions laws. We may withhold, freeze, or refuse payouts pending verification or to comply with our legal obligations.

11. Payments, Pricing & Refunds

All payments through the Service are processed by third-party payment processors, including Apple (iOS in-app purchases), Google (Android in-app purchases), and Stripe (web purchases). By making a purchase, you agree to the additional terms of the relevant processor.

• Currency & pricing. Prices for Coin packages are displayed in the Service. We may change prices at any time. Where required by law, taxes will be added at checkout.
• All sales are final. Coin packages are digital goods that are delivered immediately upon purchase. You expressly agree that delivery commences immediately upon purchase, and you waive any statutory cooling-off or withdrawal right to the maximum extent permitted by law. All purchases are non-refundable, except where a refund is required by applicable consumer-protection law or by the platform on which the purchase was made (Apple, Google, or Stripe).
• Apple and Google purchases. Refund requests for purchases made on iOS must be submitted to Apple in accordance with Apple Media Services Terms. Refund requests for purchases made on Android must be submitted through Google Play.
• Web purchases. Refund requests for purchases made on the LuvLive website should first be submitted to luvlive@luvliveapp.com within fourteen (14) days of purchase. Refunds will only be issued where required by law or where we determine, at our sole discretion, that the user has not used the purchased Coins and has not otherwise breached these Terms.
• Unauthorized purchases. If you believe a purchase was made without your authorization, contact us immediately at luvlive@luvliveapp.com with details of the transaction.

12. Chargebacks & Fraud

If you initiate a chargeback or payment dispute with your bank or card issuer, we reserve the right to:

• Immediately suspend or permanently terminate your account;
• Forfeit your Coin balance, pending Host earnings (if applicable), and any unredeemed gifts;
• Permanently block your payment methods and identity from future use of the Service;
• Pursue recovery of disputed amounts and any associated fees, including through collection agencies or legal action.

Before initiating a chargeback, we strongly encourage you to first contact us at luvlive@luvliveapp.com so we can review your concern. Most issues can be resolved promptly without involving your card issuer.

Fraudulent chargebacks (including chargebacks on purchases the cardholder authorized) may be reported to fraud-prevention networks and to law-enforcement authorities.

13. Third-Party Services

The Service relies on third-party providers, including hosting, real-time communication, payment processing, identity verification, and analytics. These providers operate under their own terms and privacy policies. We are not responsible for the actions or omissions of third-party providers, and your use of any third-party service is subject to that service’s own terms.

14. Intellectual Property

The Service, including its software, design, branding, logos, and all related materials (other than User Content), is owned by LuvLive Technologies LLC or its licensors and is protected by copyright, trademark, and other intellectual-property laws. We grant you a limited, personal, non-exclusive, non-transferable, revocable license to access and use the Service solely as permitted by these Terms.

“LuvLive” and the LuvLive logo are trademarks of LuvLive Technologies LLC. You may not use our name or logo without our prior written consent.

15. DMCA & Copyright

We respect the intellectual-property rights of others and expect users of the Service to do the same. If you believe content on the Service infringes your copyright, please send a notice that complies with the U.S. Digital Millennium Copyright Act (DMCA) to our designated agent at luvlive@luvliveapp.com with the subject line “DMCA NOTICE.” Your notice should include:

1. A description of the copyrighted work you claim has been infringed;
2. A description of the allegedly infringing material and information sufficient for us to locate it (such as a URL or screenshot);
3. Your contact information (name, address, telephone, email);
4. A statement that you have a good-faith belief that the use of the material is not authorized by the copyright owner, its agent, or the law;
5. A statement, made under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or are authorized to act on the owner’s behalf;
6. Your physical or electronic signature.

Repeat infringers will have their accounts terminated.

16. Privacy

Your privacy is important to us. Our collection and use of personal information are described in our Privacy Policy, which is incorporated into these Terms by reference.

17. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE FULLEST EXTENT PERMITTED BY LAW, LUVLIVE DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.

We do not warrant that the Service will be uninterrupted, error-free, secure, or free of viruses or other harmful code, that defects will be corrected, or that any content (including content posted by other users) will be accurate, lawful, or appropriate. You use the Service at your own risk. We do not endorse or take responsibility for the conduct, content, or representations of other users.

18. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, LUVLIVE TECHNOLOGIES LLC AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, LICENSORS, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, AND (B) ONE HUNDRED U.S. DOLLARS (US$100.00).

Some jurisdictions do not allow the exclusion of certain warranties or limitations on certain damages; in such jurisdictions, the foregoing limitations apply only to the maximum extent permitted by law.

19. Indemnification

You agree to defend, indemnify, and hold harmless LuvLive Technologies LLC and its officers, directors, employees, agents, affiliates, licensors, and suppliers from and against any claims, demands, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of or access to the Service; (b) your User Content; (c) your violation of these Terms; (d) your violation of any law or third-party right; or (e) any dispute between you and another user.

20. Dispute Resolution & Arbitration

Please read this section carefully. It affects your legal rights.

20.1 Informal Resolution

Before filing any claim, you agree to first contact us at luvlive@luvliveapp.com with a written description of your claim and to attempt to resolve the dispute informally for at least sixty (60) days.

20.2 Binding Arbitration

Except for the carve-outs in Section 20.4, you and LuvLive agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved exclusively through binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitration will be conducted in English, in Cheyenne, Wyoming, or by videoconference at the option of the consumer.

20.3 Class-Action Waiver

YOU AND LUVLIVE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

20.4 Carve-Outs

Notwithstanding the above, either party may bring an individual action in small-claims court, or seek injunctive or other equitable relief in a court of competent jurisdiction to protect its intellectual-property rights or to address violations of these Terms.

20.5 Opt-Out

You may opt out of the arbitration agreement in Sections 20.2 and 20.3 by sending written notice to luvlive@luvliveapp.com with the subject line “ARBITRATION OPT-OUT” within thirty (30) days of first accepting these Terms. Your notice must include your name, the email address registered to your account, and a clear statement that you wish to opt out.

21. Governing Law

These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of the State of Wyoming, United States of America, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

22. Termination

By you. You may terminate these Terms at any time by deleting your account as described in our Privacy Policy.

By us. We may suspend or terminate your account, in whole or in part, immediately and without prior notice if (a) you violate these Terms; (b) we are required to do so by law; (c) we discontinue the Service in whole or in part; or (d) we determine, in our reasonable judgment, that continued provision of the Service to you poses a risk to LuvLive, other users, or the public.

Upon termination: (i) your right to use the Service ends immediately; (ii) you remain liable for any amounts owed to us; (iii) sections of these Terms that by their nature should survive termination will continue to apply, including Sections 8, 9, 10 (where the Host’s account was terminated for cause), 12, 14–21, 26, and 27.

23. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will notify you by posting a prominent notice within the Service or by emailing you at the address associated with your account. The “Last Updated” date at the top of these Terms reflects the date of the most recent revision. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

24. Apple-Specific Terms

If you downloaded the LuvLive iOS application from Apple’s App Store, the following additional terms apply, and to the extent of any conflict with the rest of these Terms, the following terms control as between you and Apple Inc. (“Apple”):

• These Terms are between you and LuvLive, not Apple. Apple is not responsible for the LuvLive application or its content.
• The license granted to you for the iOS application is limited to a non-transferable license to use the application on any Apple-branded products that you own or control, as permitted by the Apple App Store Terms of Service.
• Apple has no obligation to furnish any maintenance or support for the LuvLive application.
• To the maximum extent permitted by law, Apple has no warranty obligation whatsoever with respect to the application; any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to any warranty are LuvLive’s sole responsibility.
• LuvLive, not Apple, is responsible for addressing any claims by you or any third party relating to the application or your possession or use of it, including product-liability claims, claims that the application fails to conform to any applicable legal or regulatory requirement, and claims arising under consumer-protection or similar legislation.
• In the event of any third-party claim that the application or your possession and use of the application infringes that third party’s intellectual property rights, LuvLive, not Apple, will be solely responsible for the investigation, defense, settlement, and discharge of any such claim.
• You represent and warrant that you are not located in a country subject to a U.S. Government embargo or designated as a “terrorist supporting” country, and you are not on any U.S. Government list of prohibited or restricted parties.
• Apple and Apple’s subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance, will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

25. Google Play-Specific Terms

If you downloaded the LuvLive Android application from Google Play, you acknowledge that your use is also governed by the Google Play Terms of Service. To the extent any term in these Terms conflicts with the Google Play Terms of Service with respect to your use of the application acquired through Google Play, the Google Play Terms of Service control as between you and Google.

26. General Provisions

• Entire agreement. These Terms, together with our Privacy Policy and any policies referenced in them, constitute the entire agreement between you and LuvLive concerning the Service and supersede any prior agreements.
• Severability. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
• No waiver. Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision.
• Assignment. You may not assign or transfer these Terms or any rights under them without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets, or as part of corporate reorganization.
• No agency. Nothing in these Terms creates an agency, partnership, joint-venture, employment, or franchise relationship between you and LuvLive.
• Notices. We may send notices to you by email, in-app notification, or by posting them on the Service. You may send notices to us at luvlive@luvliveapp.com.
• Force majeure. We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including natural disasters, acts of war or terrorism, civil disturbance, government action, labor disputes, internet or utility outages, and pandemics.
• Headings. Section headings are for convenience only and do not affect interpretation.

27. Contact

If you have questions or concerns about these Terms, please contact us:

• Email: luvlive@luvliveapp.com
• Suggested subject lines: “SUPPORT” for general inquiries, “APPEAL” for moderation appeals, “DMCA NOTICE” for copyright claims, “ARBITRATION OPT-OUT” to opt out of arbitration.
• Postal address: LuvLive Technologies LLC, State of Wyoming, United States of America. (Full registered address available on request.)